Frictional Games Support

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OpenAL error messages on launching games.

When launching a game and you get an error messages that, for example, says "Open AL.dll not found" or "The procedure entry point alSource3i could not be located in the dynamic link library OpenAL32.dll".

First solution
-Make sure that you install OpenAL during the installation of the game, the installer asks you and by default the option is checked for installation. If you want to skip a re-install of the game you can get the OpenAL installer here. If problem still remains see next solution.

Second solution
-Make sure that your sound card has the latest drivers possible, check the manual that came with the computer or sound card for support information. Uninstall the drivers, restart the computer and install the new drivers. Try to run the game, if problem remains do the next step as well.
-Download the latest OpenAL release and install it. If the problem still remains after this, see the third and final solution.

Third solution
-Uninstall OpenAL using the Add/Remove programs in the control panel.
-Go to your harddrive where Windows is installed(probably C:)and locate the "WINDOWS/system32" folder. This could be hidden, change your Windows file settings to display system files and folders.
-Delete the files "OpenAL32.dll" and "wrap_oal.dll" if you find any in the above folder.
-Go to the folder where you installed the game, open the "redist" folder and delete "OpenAL32.dll" and "wrap_oal.dll" if you find any.
-Download the latest OpenAL release and install it, go to the "WINDOWS/system32" and make sure that the two files, "OpenAL32.dll" and "wrap_oal.dll", has been installed properly. Try starting the game again and hope for the best.




Current News
Before looking at this support site please review the following information, it will save you some time!


PENUMBRA: REQUIEM

Requiem 1.0.1 Update
A small update to Requiem has been released, it will mainly improve performance in levels 03, 06 and 09. Get it here.

General Info
If you are having a problem, check the Penumbra: Black Plague articles as Requiem is an expansion for that game, if you do not find the answers you seek look at the Penumbra: Overture articles as that is the first part in the Penumbra series and has most articles with solutions.


PENUMBRA: BLACK PLAGUE
Rare crash bugs - Full version & Demo
In the original US & EU retail CD release there is a rare crash problem in Level 4, Level 13 & Level 16. On picking an object it could also crash with certain configurations & some users with ATI cards had severe graphical glitches. Please download this update to correct the problems.

Finding the right answer to a problem
As Penumbra: Black Plague is the sequel to Penumbra: Overture and also using the same engine, most of the technical problems you might have are covered in the Penumbra: Overture topics.


PENUMBRA: OVERTURE
Mac & Linux Update - Full version & Demo
The Mac & Linux ports of Penumbra: Overture has been updated to fix numerous bugs and adding optimisations. You can find the Mac update here and the Linux update here.


COMMON PROBLEMS
Question: The game is crashing when I try to run the game or shortly after the intro movie.
Answer: Make sure you meet the minimum requirements and that you have properly updated the drivers for your graphics card. Take note that the game requires ATI or NVIDIA graphics cards, any other graphics card might or might not work and it is not something we are trying to add support for.

Minimum Requirements(Overture)
OS: Windows 2000/XP
Processor: 1Ghz
Memory: 256MB
Video Card: Radeon 8500/GeForce 3(GeForce4MX not supported)

Question: The game crashes and displays a message about my graphics card not supporting shaders.
Answer: Same as above, make sure you meet the minimum requirements and that you have updated your drivers properly.

Question: The game crashes, I have latest drivers & meet minimum req.
Answer: Make sure you uninstall the driver first, then reboot and then install the new drivers. It could also be that the new drivers are causing problems, try downgrading to an older more reliable driver.

Question: This support site isn't helping me, what do I do?
Answer: Contact the publisher according to the instructions that came with the game. If you bought a digital download, contact the site where you purchased the game.


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Last Updated: 15th September 2008.