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* Look here first & FAQ

Most of the Penumbra: Black Plague & Requiem problems are the same as with Penumbra: Overture, as it is two parts(+expansion) of the same game. Therefor most of your questions can be answered by looking in the Penumbra: Overture section.

--GENERAL--
Q - Where can I find updates?
A - Check this article for a list of updates to Penumbra: Black Plague & Requiem.

Q - What are the minimum requirements to run Penumbra: Black Plague?
A - Minimum requirements are listed here for Black Plague and here for Requiem.

Q - I have a problem that is not solved by a patch or this support site, what do I do?
A - Contact the Publishers tech support using the details on the box or manual that came with the game. If you got the game as a digital download, contact the tech support at the site where you purchased the game.

--CRASHES--
Q - The game is crashing on launch/after story!
A - Make sure your computer meets the minimum requirements and that you have installed the latest drivers for the video card.

Q - The game is crashing on launch/after story & I meet the minimum requirements & I have updated my drivers!
A - Sometimes drivers are not updated properly, make sure you uninstall the old ones first, reboot and then install the new ones. It could also be that a new driver version has created a problem, try downgrading to a previous version.

Q - The game is crashing when I'm playing!
A - Make sure you are running the latest version of the game.

Q - Black Plague: The game is crashing when loading Messhall(Level 4) - DEMO.
A - Get this patch

Q - Black Plague: The game is crashing when loading Messhall(Level 4), Library(Level 13) & Infected Corridors(Level 16) - Full version.
A - Get this patch

--GRAPHIC GLITCHES--
Q - Black Plague: Using an ATI card and having lots of flickering textures, strange graphical glitches and similar.
A - Get this patch

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Current News
Before looking at this support site please review the following information, it will save you some time!

PENUMBRA: REQUIEM

Requiem 1.0.1 Update
A small update to Requiem has been released, it will mainly improve performance in levels 03, 06 and 09. Get it here.

General Info
If you are having a problem, check the Penumbra: Black Plague articles as Requiem is an expansion for that game, if you do not find the answers you seek look at the Penumbra: Overture articles as that is the first part in the Penumbra series and has most articles with solutions.

PENUMBRA: BLACK PLAGUE
Rare crash bugs - Full version & Demo
In the original US & EU retail CD release there is a rare crash problem in Level 4, Level 13 & Level 16. On picking an object it could also crash with certain configurations & some users with ATI cards had severe graphical glitches. Please download this update to correct the problems.

Finding the right answer to a problem
As Penumbra: Black Plague is the sequel to Penumbra: Overture and also using the same engine, most of the technical problems you might have are covered in the Penumbra: Overture topics.

PENUMBRA: OVERTURE
Mac & Linux Update - Full version & Demo
The Mac & Linux ports of Penumbra: Overture has been updated to fix numerous bugs and adding optimisations. You can find the Mac update here and the Linux update here.

COMMON PROBLEMS
Question: The game is crashing when I try to run the game or shortly after the intro movie.
Answer: Make sure you meet the minimum requirements and that you have properly updated the drivers for your graphics card. Take note that the game requires ATI or NVIDIA graphics cards, any other graphics card might or might not work and it is not something we are trying to add support for.

Minimum Requirements(Overture)
OS: Windows 2000/XP
Processor: 1Ghz
Memory: 256MB
Video Card: Radeon 8500/GeForce 3(GeForce4MX not supported)

Question: The game crashes and displays a message about my graphics card not supporting shaders.
Answer: Same as above, make sure you meet the minimum requirements and that you have updated your drivers properly.

Question: The game crashes, I have latest drivers & meet minimum req.
Answer: Make sure you uninstall the driver first, then reboot and then install the new drivers. It could also be that the new drivers are causing problems, try downgrading to an older more reliable driver.

Question: This support site isn't helping me, what do I do?
Answer: Contact the publisher according to the instructions that came with the game. If you bought a digital download, contact the site where you purchased the game.

Last Updated: 15th September 2008.