* Look here first & FAQ

Most of the Penumbra: Black Plague problems are the same as with Penumbra: Overture, as it is two parts of the same game. Therefor most of your questions can be answered by looking in the Penumbra: Overture section.


--GENERAL--
Q - Where can I find updates?
A - Check this article for a list of updates to Penumbra: Black Plague.

Q - What are the minimum requirements to run Penumbra: Black Plague?
A - Minimum requirements are listed here.

Q - I have a problem that is not solved by a patch or this support site, what do I do?
A - Contact the Publishers tech support using the details on the box or manual that came with the game. If you got the game as a digital download, contact the tech support at the site where you purchased the game.


--CRASHES--
Q - The game is crashing on launch/after story!
A - Make sure your computer meets the minimum requirements and that you have installed the latest drivers for the video card.

Q - The game is crashing on launch/after story & I meet the minimum requirements & I have updated my drivers!
A - Sometimes drivers are not updated properly, make sure you uninstall the old ones first, reboot and then install the new ones. It could also be that a new driver version has created a problem, try downgrading to a previous version.

Q - The game is crashing when I'm playing!
A - Make sure you are running the latest version of the game.

Q - The game is crashing when loading Messhall(Level 4) - DEMO.
A - Get this patch

Q - The game is crashing when loading Messhall(Level 4), Library(Level 13) & Infected Corridors(Level 16) - Full version.
A - Get this patch


--GRAPHIC GLITCHES--
Q - Using an ATI card and having lots of flickering textures, strange graphical glitches and similar.
A - Get this patch