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In Penumbra: Overture I experience audio defects, distortion/stuttering/gaps etc
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Posted: 24 Jan, 2007
by: Nilsson J.
Updated: 24 Jan, 2007
by: Nilsson J.
Make sure you have the latest drivers for you audio card.
Consult your computer or sound card manual to find out the manufacture of the sound card and where to download drivers. You can also use the DirectX Diagnostic Tool to find out what sound card you have.

See Related articles to find out how to use DirectX Diagnostic Tool to retrieve information on your audio card.
See Related articles on common audio hardware manufactures and their websites.

Get the latest OpenAL release
Penumbra: Overture comes bundled with an OpenAL installer. Chances are that a new version of Windows, your audio cards driver or a new audio card has created some problem. To make sure, visit the offical OpenAL site and download the latest release.

 If neither of the above helped.
See Related articles to find out how to reset your audio card settings.
 See Related articles to find out how to use the troubleshooting guide in windows to solve audio problems.
See Related articles to find out how to change the audio hardware acceleration level to solve audio problems.
Also read
document Sound/audio card manufactures
document How can I find out what sound/audio card I have?
document How do I access the troubleshoot guide to solve audio problems?
document How do I change audio hardware acceleration to help solve audio problems?
document How do I reset my audio/sound card settings?

Others in this Category
document My Surround sound setup isn't working properly in Penumbra: Overture! (Quad/Surround/4.1/5.1/7.1)
document Some sounds do not play in Penumbra: Overture. Examples: A thrown object creates no impact sounds, walking creates no footstep sounds.
document Voices are cut at the end, a split second to early. Other audio might be cut as well in the same way
» More articles


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Current News
Before looking at this support site please review the following information, it will save you some time!


PENUMBRA: REQUIEM

Requiem 1.0.1 Update
A small update to Requiem has been released, it will mainly improve performance in levels 03, 06 and 09. Get it here.

General Info
If you are having a problem, check the Penumbra: Black Plague articles as Requiem is an expansion for that game, if you do not find the answers you seek look at the Penumbra: Overture articles as that is the first part in the Penumbra series and has most articles with solutions.


PENUMBRA: BLACK PLAGUE
Rare crash bugs - Full version & Demo
In the original US & EU retail CD release there is a rare crash problem in Level 4, Level 13 & Level 16. On picking an object it could also crash with certain configurations & some users with ATI cards had severe graphical glitches. Please download this update to correct the problems.

Finding the right answer to a problem
As Penumbra: Black Plague is the sequel to Penumbra: Overture and also using the same engine, most of the technical problems you might have are covered in the Penumbra: Overture topics.


PENUMBRA: OVERTURE
Mac & Linux Update - Full version & Demo
The Mac & Linux ports of Penumbra: Overture has been updated to fix numerous bugs and adding optimisations. You can find the Mac update here and the Linux update here.


COMMON PROBLEMS
Question: The game is crashing when I try to run the game or shortly after the intro movie.
Answer: Make sure you meet the minimum requirements and that you have properly updated the drivers for your graphics card. Take note that the game requires ATI or NVIDIA graphics cards, any other graphics card might or might not work and it is not something we are trying to add support for.

Minimum Requirements(Overture)
OS: Windows 2000/XP
Processor: 1Ghz
Memory: 256MB
Video Card: Radeon 8500/GeForce 3(GeForce4MX not supported)

Question: The game crashes and displays a message about my graphics card not supporting shaders.
Answer: Same as above, make sure you meet the minimum requirements and that you have updated your drivers properly.

Question: The game crashes, I have latest drivers & meet minimum req.
Answer: Make sure you uninstall the driver first, then reboot and then install the new drivers. It could also be that the new drivers are causing problems, try downgrading to an older more reliable driver.

Question: This support site isn't helping me, what do I do?
Answer: Contact the publisher according to the instructions that came with the game. If you bought a digital download, contact the site where you purchased the game.


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Last Updated: 15th September 2008.