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Frictional Games Support / Windows - General & Guides / Audio Topics / How do I access the troubleshoot guide to solve audio problems?

How do I access the troubleshoot guide to solve audio problems?
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Posted: 22 Jan, 2007
by: Nilsson J.
Updated: 22 Jan, 2007
by: Nilsson J.

Windows XP comes with a built-in wizard/troubleshooting guide that can help you solve audio problems.


1. Go to the Start Menu and open the Control Panel



2. Click on Sound, Speech and Audio devices.



3. To the left in the window you should now have a Troubleshoot section, click on Sound to launch the guide.


4. Follow the instructions given in the guide.


See also related article on how to reset your audio hardware to help solve problems.
See also related article on how to change your audio hardware acceleration to help solve problems.
Also read
document How do I reset my audio/sound card settings?
document How do I change audio hardware acceleration to help solve audio problems?
document In Penumbra: Overture I experience audio defects, distortion/stuttering/gaps etc
document I have no audio in Penumbra: Overture
document My Surround sound setup isn't working properly in Penumbra: Overture! (Quad/Surround/4.1/5.1/7.1)
document Verifying that you have surround sound(Surround/Quad/4.1/5.1/7.1) configured correctly.

Others in this Category
document How can I find out what sound/audio card I have?
document Sound/audio card manufactures
document OpenAL error messages on launching games.
» More articles


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Current News
Before looking at this support site please review the following information, it will save you some time!


PENUMBRA: REQUIEM

Requiem 1.0.1 Update
A small update to Requiem has been released, it will mainly improve performance in levels 03, 06 and 09. Get it here.

Requiem Hotfix - Sewer
If the game crashes when loading Level 4 - Sewer, use this hotfix. It will not fix anything else nor include the 1.0.1 update. Get it here.

General Info
If you are having a problem, check the Penumbra: Black Plague articles as Requiem is an expansion for that game, if you do not find the answers you seek look at the Penumbra: Overture articles as that is the first part in the Penumbra series and has most articles with solutions.


PENUMBRA: BLACK PLAGUE
Rare crash bugs - Full version & Demo
In the original US & EU retail CD release there is a rare crash problem in Level 4, Level 13 & Level 16. On picking an object it could also crash with certain configurations & some users with ATI cards had severe graphical glitches. Please download this update to correct the problems.

Finding the right answer to a problem
As Penumbra: Black Plague is the sequel to Penumbra: Overture and also using the same engine, most of the technical problems you might have are covered in the Penumbra: Overture topics.


COMMON PROBLEMS
Question: The game is crashing when I try to run the game or shortly after the intro movie.
Answer: Make sure you meet the minimum requirements and that you have properly updated the drivers for your graphics card. Take note that the game requires ATI or NVIDIA graphics cards, any other graphics card might or might not work and it is not something we are trying to add support for.

Minimum Requirements(Overture)
OS: Windows 2000/XP
Processor: 1Ghz
Memory: 256MB
Video Card: Radeon 8500/GeForce 3(GeForce4MX not supported)

Question: The game crashes and displays a message about my graphics card not supporting shaders.
Answer: Same as above, make sure you meet the minimum requirements and that you have updated your drivers properly.

Question: The game crashes, I have latest drivers & meet minimum req.
Answer: Make sure you uninstall the driver first, then reboot and then install the new drivers. It could also be that the new drivers are causing problems, try downgrading to an older more reliable driver.

Question: This support site isn't helping me, what do I do?
Answer: Contact the publisher according to the instructions that came with the game. If you bought a digital download, contact the site where you purchased the game.


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Last Updated: 24th November 2008.