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Frictional Games Support / Windows - General & Guides / Audio Topics / How do I reset my audio/sound card settings?

How do I reset my audio/sound card settings?
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Views: 1176
Posted: 22 Jan, 2007
by: Nilsson J.
Updated: 24 Jan, 2007
by: Nilsson J.

Resetting the audio card can be quite different depending on what sound card model and manufacture. In this article you'll find two example of how to do it. It's recommended you consult your manual, documentation or manufactures website to get the details on how you can do it.


Example 1, the audio control program is in the start menu:
1. Open the start menu and go to the "All Programs" window, locate the manufactures folder and select the appropriate program to launch.


2. That should do it. However, some manufactures have the option in their audio programs for controlling EQ/Effects/Settings. Launch the application and browse around, you should be able to find it.


Example 2, some use the control panel to hold their audio program:
1. Open the start menu and go to the Control Panel.



2. Select Speech, Sound and Audio devices



3. In the window that appears look for an icon that seems to be a specific one for your card. In this example it's called "Sound effect manager", the actual appearance could be very different from this.


4. In the program/control panel that launches you should be able to find a reset option. It's not shown here as it's so dependent on the software and card you have.


See also related article on how to find out what sound card you have.
 See also related article on how to change different levels of audio hardware acceleration to help solve problems.
See also related article on how to use the windows troubleshoot wizard to help solve problems.
Also read
document How do I access the troubleshoot guide to solve audio problems?
document How do I change audio hardware acceleration to help solve audio problems?
document How can I find out what sound/audio card I have?
document In Penumbra: Overture I experience audio defects, distortion/stuttering/gaps etc
document I have no audio in Penumbra: Overture
document My Surround sound setup isn't working properly in Penumbra: Overture! (Quad/Surround/4.1/5.1/7.1)
document Verifying that you have surround sound(Surround/Quad/4.1/5.1/7.1) configured correctly.

Others in this Category
document Verifying that you have surround sound(Surround/Quad/4.1/5.1/7.1) configured correctly.
document How do I access the troubleshoot guide to solve audio problems?
document OpenAL error messages on launching games.
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Current News
Before looking at this support site please review the following information, it will save you some time!


PENUMBRA: REQUIEM

Requiem 1.0.1 Update
A small update to Requiem has been released, it will mainly improve performance in levels 03, 06 and 09. Get it here.

Requiem Hotfix - Sewer
If the game crashes when loading Level 4 - Sewer, use this hotfix. It will not fix anything else nor include the 1.0.1 update. Get it here.

General Info
If you are having a problem, check the Penumbra: Black Plague articles as Requiem is an expansion for that game, if you do not find the answers you seek look at the Penumbra: Overture articles as that is the first part in the Penumbra series and has most articles with solutions.


PENUMBRA: BLACK PLAGUE
Rare crash bugs - Full version & Demo
In the original US & EU retail CD release there is a rare crash problem in Level 4, Level 13 & Level 16. On picking an object it could also crash with certain configurations & some users with ATI cards had severe graphical glitches. Please download this update to correct the problems.

Finding the right answer to a problem
As Penumbra: Black Plague is the sequel to Penumbra: Overture and also using the same engine, most of the technical problems you might have are covered in the Penumbra: Overture topics.


COMMON PROBLEMS
Question: The game is crashing when I try to run the game or shortly after the intro movie.
Answer: Make sure you meet the minimum requirements and that you have properly updated the drivers for your graphics card. Take note that the game requires ATI or NVIDIA graphics cards, any other graphics card might or might not work and it is not something we are trying to add support for.

Minimum Requirements(Overture)
OS: Windows 2000/XP
Processor: 1Ghz
Memory: 256MB
Video Card: Radeon 8500/GeForce 3(GeForce4MX not supported)

Question: The game crashes and displays a message about my graphics card not supporting shaders.
Answer: Same as above, make sure you meet the minimum requirements and that you have updated your drivers properly.

Question: The game crashes, I have latest drivers & meet minimum req.
Answer: Make sure you uninstall the driver first, then reboot and then install the new drivers. It could also be that the new drivers are causing problems, try downgrading to an older more reliable driver.

Question: This support site isn't helping me, what do I do?
Answer: Contact the publisher according to the instructions that came with the game. If you bought a digital download, contact the site where you purchased the game.


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Last Updated: 24th November 2008.