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Frictional Games Support / Windows - Penumbra: Overture / Sound / Audio / Music - Overture
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document I have no audio in Penumbra: Overture
Make sure you have the latest drivers for you audio card. Consult your computer or sound card manual to find out the manufacture of the sound card...
24 Jan, 2007 Views: 421
document In Penumbra: Overture I experience audio defects, distortion/stuttering/gaps etc
Make sure you have the latest drivers for you audio card. Consult your computer or sound card manual to find out the manufacture of the sound card...
24 Jan, 2007 Views: 812
document My Surround sound setup isn't working properly in Penumbra: Overture! (Quad/Surround/4.1/5.1/7.1)
Make sure you have the latest drivers for your audio card. Consult your computer or sound card manual to find out the manufacture of the...
24 Jan, 2007 Views: 879
document Some sounds do not play in Penumbra: Overture. Examples: A thrown object creates no impact sounds, walking creates no footstep sounds.
On certain sound cards there are some problems that will make the sound playback faulty. There are two solutions to this, one quick and simple and...
25 Feb, 2007 Views: 450
document Voices are cut at the end, a split second to early. Other audio might be cut as well in the same way
Currently this is being looked into, hopefully there will be a fix for this. In the meantime you can change your hardware acceleration setting for...
10 Apr, 2007 Views: 326
document What is OpenAL and should I install it as requested when installing Penumbra: Overture?
OpenAL is a library with functions that Penumbra needs to be able to play audio and communicate with the sound card in your computer. It's a common...
19 Mar, 2007 Views: 1240


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Current News
Before looking at this support site please review the following information, it will save you some time!


PENUMBRA: REQUIEM

Requiem 1.0.1 Update
A small update to Requiem has been released, it will mainly improve performance in levels 03, 06 and 09. Get it here.

General Info
If you are having a problem, check the Penumbra: Black Plague articles as Requiem is an expansion for that game, if you do not find the answers you seek look at the Penumbra: Overture articles as that is the first part in the Penumbra series and has most articles with solutions.


PENUMBRA: BLACK PLAGUE
Rare crash bugs - Full version & Demo
In the original US & EU retail CD release there is a rare crash problem in Level 4, Level 13 & Level 16. On picking an object it could also crash with certain configurations & some users with ATI cards had severe graphical glitches. Please download this update to correct the problems.

Finding the right answer to a problem
As Penumbra: Black Plague is the sequel to Penumbra: Overture and also using the same engine, most of the technical problems you might have are covered in the Penumbra: Overture topics.


PENUMBRA: OVERTURE
Mac & Linux Update - Full version & Demo
The Mac & Linux ports of Penumbra: Overture has been updated to fix numerous bugs and adding optimisations. You can find the Mac update here and the Linux update here.


COMMON PROBLEMS
Question: The game is crashing when I try to run the game or shortly after the intro movie.
Answer: Make sure you meet the minimum requirements and that you have properly updated the drivers for your graphics card. Take note that the game requires ATI or NVIDIA graphics cards, any other graphics card might or might not work and it is not something we are trying to add support for.

Minimum Requirements(Overture)
OS: Windows 2000/XP
Processor: 1Ghz
Memory: 256MB
Video Card: Radeon 8500/GeForce 3(GeForce4MX not supported)

Question: The game crashes and displays a message about my graphics card not supporting shaders.
Answer: Same as above, make sure you meet the minimum requirements and that you have updated your drivers properly.

Question: The game crashes, I have latest drivers & meet minimum req.
Answer: Make sure you uninstall the driver first, then reboot and then install the new drivers. It could also be that the new drivers are causing problems, try downgrading to an older more reliable driver.

Question: This support site isn't helping me, what do I do?
Answer: Contact the publisher according to the instructions that came with the game. If you bought a digital download, contact the site where you purchased the game.


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Last Updated: 15th September 2008.