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Frictional Games Support / Windows - General & Guides / Audio Topics

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Articles
 
document How can I find out what sound/audio card I have?
Following is a four step guide to finding out what soundcard you have. 1. Go to the start menu and choose run. 2. At the run prompt...
22 Jan, 2007 Views: 2387
document How do I access the troubleshoot guide to solve audio problems?
Windows XP comes with a built-in wizard/troubleshooting guide that can help you solve audio problems. 1. Go to the Start Menu and open the...
22 Jan, 2007 Views: 486
document How do I change audio hardware acceleration to help solve audio problems?
You can set different levels of audio hardware acceleration to help solve problems with the audio. 1. Open the Start Menu and Select the Control...
22 Jan, 2007 Views: 1122
document How do I reset my audio/sound card settings?
Resetting the audio card can be quite different depending on what sound card model and manufacture. In this article you'll find two example of how to...
24 Jan, 2007 Views: 1175
document OpenAL error messages on launching games.
When launching a game and you get an error messages that, for example, says "Open AL.dll not found" or "The procedure entry point...
06 Mar, 2008 Views: 2449
document Penumbra series: The game crashes - Have recently changed sound settings and/or using SoundBlaster X-Fi.
If the game has previously worked but is crashing after having changed the sound settings, see below on how to reset the settings. Depending on...
28 Aug, 2008 Views: 244
document Sound/audio card manufactures
Some of the most common manufactures of soundcards. -> -> -> -> -> -> -> Support
07 Feb, 2007 Views: 926
document Verifying that you have surround sound(Surround/Quad/4.1/5.1/7.1) configured correctly.
There are two ways to configure your surround setup, it depends on what card you have and whom manufactured it. First: Using the Sound and Audio...
28 Jan, 2007 Views: 476


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Current News
Before looking at this support site please review the following information, it will save you some time!


PENUMBRA: REQUIEM

Requiem 1.0.1 Update
A small update to Requiem has been released, it will mainly improve performance in levels 03, 06 and 09. Get it here.

Requiem Hotfix - Sewer
If the game crashes when loading Level 4 - Sewer, use this hotfix. It will not fix anything else nor include the 1.0.1 update. Get it here.

General Info
If you are having a problem, check the Penumbra: Black Plague articles as Requiem is an expansion for that game, if you do not find the answers you seek look at the Penumbra: Overture articles as that is the first part in the Penumbra series and has most articles with solutions.


PENUMBRA: BLACK PLAGUE
Rare crash bugs - Full version & Demo
In the original US & EU retail CD release there is a rare crash problem in Level 4, Level 13 & Level 16. On picking an object it could also crash with certain configurations & some users with ATI cards had severe graphical glitches. Please download this update to correct the problems.

Finding the right answer to a problem
As Penumbra: Black Plague is the sequel to Penumbra: Overture and also using the same engine, most of the technical problems you might have are covered in the Penumbra: Overture topics.


COMMON PROBLEMS
Question: The game is crashing when I try to run the game or shortly after the intro movie.
Answer: Make sure you meet the minimum requirements and that you have properly updated the drivers for your graphics card. Take note that the game requires ATI or NVIDIA graphics cards, any other graphics card might or might not work and it is not something we are trying to add support for.

Minimum Requirements(Overture)
OS: Windows 2000/XP
Processor: 1Ghz
Memory: 256MB
Video Card: Radeon 8500/GeForce 3(GeForce4MX not supported)

Question: The game crashes and displays a message about my graphics card not supporting shaders.
Answer: Same as above, make sure you meet the minimum requirements and that you have updated your drivers properly.

Question: The game crashes, I have latest drivers & meet minimum req.
Answer: Make sure you uninstall the driver first, then reboot and then install the new drivers. It could also be that the new drivers are causing problems, try downgrading to an older more reliable driver.

Question: This support site isn't helping me, what do I do?
Answer: Contact the publisher according to the instructions that came with the game. If you bought a digital download, contact the site where you purchased the game.


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Last Updated: 24th November 2008.