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Frictional Games Support / Windows - General & Guides

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folder Video Topics (5)
Troubleshooting, learning what video card you have, manufactures list, verified graphics cards etc
 folder Audio Topics (8)
Troubleshooting using Windows, learning what audio card you have, list of manufactures, and other audio guides.


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document Errors when installing a game/running the installer, file in use/copy forbidden/write error.
When running the installer make sure to turn off all programs that can interfere with the installation process. This includes Anti-Virus, file...
24 Apr, 2007 Views: 2050
document How to locate important files needed by us if you have crashes or problems not in the support system.
Follow this guidelines to find the files that we need to solve new problems and crashes. HPL Log: This file contains valuable information about...
06 Feb, 2008 Views: 2011
document What are drivers and how do I install them?
What drivers are: A driver is a piece of software that makes a specific hardware in your computer work as intended. Drivers are constantly updated...
10 Apr, 2007 Views: 14268


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Current News
Before looking at this support site please review the following information, it will save you some time!


PENUMBRA: REQUIEM

Requiem 1.0.1 Update
A small update to Requiem has been released, it will mainly improve performance in levels 03, 06 and 09. Get it here.

Requiem Hotfix - Sewer
If the game crashes when loading Level 4 - Sewer, use this hotfix. It will not fix anything else nor include the 1.0.1 update. Get it here.

General Info
If you are having a problem, check the Penumbra: Black Plague articles as Requiem is an expansion for that game, if you do not find the answers you seek look at the Penumbra: Overture articles as that is the first part in the Penumbra series and has most articles with solutions.


PENUMBRA: BLACK PLAGUE
Rare crash bugs - Full version & Demo
In the original US & EU retail CD release there is a rare crash problem in Level 4, Level 13 & Level 16. On picking an object it could also crash with certain configurations & some users with ATI cards had severe graphical glitches. Please download this update to correct the problems.

Black Plague Hotfix - Terminals
This hotfix will correct an error in Penumbra: Black Plague with computer terminals only displaying black windows. It will not fix anything else! Get it here.

Finding the right answer to a problem
As Penumbra: Black Plague is the sequel to Penumbra: Overture and also using the same engine, most of the technical problems you might have are covered in the Penumbra: Overture topics.


COMMON PROBLEMS
Question: The game is crashing when I try to run the game or shortly after the intro movie.
Answer: Make sure you meet the minimum requirements and that you have properly updated the drivers for your graphics card. Take note that the game requires ATI or NVIDIA graphics cards, any other graphics card might or might not work and it is not something we are trying to add support for.

Minimum Requirements(Overture)
OS: Windows 2000/XP
Processor: 1Ghz
Memory: 256MB
Video Card: Radeon 8500/GeForce 3(GeForce4MX not supported)

Question: The game crashes and displays a message about my graphics card not supporting shaders.
Answer: Same as above, make sure you meet the minimum requirements and that you have updated your drivers properly.

Question: The game crashes, I have latest drivers & meet minimum req.
Answer: Make sure you uninstall the driver first, then reboot and then install the new drivers. It could also be that the new drivers are causing problems, try downgrading to an older more reliable driver.

Question: This support site isn't helping me, what do I do?
Answer: Contact the publisher according to the instructions that came with the game. If you bought a digital download, contact the site where you purchased the game.


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Last Updated: 18th February 2009.