Frictional Games Support
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folder Windows - General & Guides (3)
Guides to how you find out what graphics/video/audio card you have, how to troubleshoot, general articles and answers.
 folder Updates (5)
A list of updates for all Frictional Games software.
 folder Windows - Penumbra: Black Plague & Requiem (4)
Support for Penumbra: Black Plague, the second and final episode of Penumbra.
folder Windows - Penumbra: Overture (2)
Support for the first episode of Penumbra: Overture
 folder Linux - All Games (1)
All Linux specific topics for all games, all info, all errors. Everything Linux!
 folder Mac - All games (1)
All Mac specific topics for all games, all info, all errors. Everything Mac!


Most viewed
 
document Update 1.0.1 - February 26 2008 - Penumbra: Black Plague Full
This patch is for Paradox Interactive US & EU Retail CD release in English & German. (10.5MB) IMPORTANT: This update is only for the CD...
26 Feb, 2008 Views: 38218
document Windows - Penumbra: Overture Updates
This is a list of patches for the Windows version of Penumbra: Overture and it's demo. Penumbra: Overture Windows : Penumbra: Overture...
16 Sep, 2008 Views: 22782
document List of verified graphics/video cards
The following cards have been verified to work with Penumbra: Overture. If your card meets the minimum requirements it should work, this list is...
07 Mar, 2008 Views: 20475
document Update 1.0.3 - February 27 2008 - Penumbra: Overture Full
This update is for versions 1.0, 1.0.1 and 1.0.2 of Penumbra: Overture. (8.2MB) IMPORTANT: This update should work with any version of Penumbra:...
16 Sep, 2008 Views: 15354
document Minimum Requirements for Penumbra: Overture
These are preliminary and might change! Penumbra: Overture episode 1 minimum requirements. OS: Windows 2K/XP Processor: 1.5Ghz CPU Memory:...
06 Feb, 2008 Views: 13735
Recent articles
 
document Hotfix Terminals - February 18 2009 - Penumbra: Black Plague
This hotfix will correct an error in Penumbra: Black Plague with computer terminals only displaying black windows. IMPORTANT: Only use this...
18 Feb, 2009 Views: 2235
document Hotfix Sewer - November 24 2008 - Penumbra: Requiem
This hotfix will correct an error in Penumbra: Requiem with the game crashing on loading of Level 4 - Sewer. IMPORTANT: Only use this hotfix if...
15 Dec, 2008 Views: 2828
document Update 1.0.1 - September 15 2008 - Penumbra: Requiem
This patch will update Penumbra: Requiem 1.0 to 1.01. (7.9MB) IMPORTANT: This updated has been tested with Penumbra: Requiem sold through Gamer's...
15 Sep, 2008 Views: 7408
document Penumbra series: The game crashes - Have recently changed sound settings and/or using SoundBlaster X-Fi.
If the game has previously worked but is crashing after having changed the sound settings, see below on how to reset the settings. Depending on...
28 Aug, 2008 Views: 984
document Minimum Requirements for Penumbra: Requiem
Penumbra: Requiem minimum requirements. OS: Windows 2000/XP Processor: 1.5 Ghz Memory: 512 MB Disc Space: 2.0 GB Free Hard-drive space Video...
07 Sep, 2008 Views: 1540


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Current News
Before looking at this support site please review the following information, it will save you some time!


PENUMBRA: REQUIEM

Requiem 1.0.1 Update
A small update to Requiem has been released, it will mainly improve performance in levels 03, 06 and 09. Get it here.

Requiem Hotfix - Sewer
If the game crashes when loading Level 4 - Sewer, use this hotfix. It will not fix anything else nor include the 1.0.1 update. Get it here.

General Info
If you are having a problem, check the Penumbra: Black Plague articles as Requiem is an expansion for that game, if you do not find the answers you seek look at the Penumbra: Overture articles as that is the first part in the Penumbra series and has most articles with solutions.


PENUMBRA: BLACK PLAGUE
Rare crash bugs - Full version & Demo
In the original US & EU retail CD release there is a rare crash problem in Level 4, Level 13 & Level 16. On picking an object it could also crash with certain configurations & some users with ATI cards had severe graphical glitches. Please download this update to correct the problems.

Black Plague Hotfix - Terminals
This hotfix will correct an error in Penumbra: Black Plague with computer terminals only displaying black windows. It will not fix anything else! Get it here.

Finding the right answer to a problem
As Penumbra: Black Plague is the sequel to Penumbra: Overture and also using the same engine, most of the technical problems you might have are covered in the Penumbra: Overture topics.


COMMON PROBLEMS
Question: The game is crashing when I try to run the game or shortly after the intro movie.
Answer: Make sure you meet the minimum requirements and that you have properly updated the drivers for your graphics card. Take note that the game requires ATI or NVIDIA graphics cards, any other graphics card might or might not work and it is not something we are trying to add support for.

Minimum Requirements(Overture)
OS: Windows 2000/XP
Processor: 1Ghz
Memory: 256MB
Video Card: Radeon 8500/GeForce 3(GeForce4MX not supported)

Question: The game crashes and displays a message about my graphics card not supporting shaders.
Answer: Same as above, make sure you meet the minimum requirements and that you have updated your drivers properly.

Question: The game crashes, I have latest drivers & meet minimum req.
Answer: Make sure you uninstall the driver first, then reboot and then install the new drivers. It could also be that the new drivers are causing problems, try downgrading to an older more reliable driver.

Question: This support site isn't helping me, what do I do?
Answer: Contact the publisher according to the instructions that came with the game. If you bought a digital download, contact the site where you purchased the game.


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Last Updated: 18th February 2009.